Returns & Exchanges Policy

At Wigs Canada, we prioritize hygiene and customer satisfaction; therefore, we accept returns on eligible items in their original, factory-condition within 14 days of receipt. Please ensure all tags remain attached and the hairpiece has not been worn, styled, or altered in any way.

Return Process

• 1.
  Request Authorization

  Contact our customer support team to request a Return Merchandise Authorization (RMA) number before shipping your item back.

• 2.
  Prepare the Package

  Place the wig in its original packaging with all inserts, hairnets, and tags intact to avoid a restocking fee.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package to our Ontario distribution center.

• 4.
  Quality Inspection

  Once received, our specialists will inspect the item for quality assurance and process your refund or exchange within 5-7 business days.